Support That Scales with Your Business
Mena Tech’s Customer Support Software helps businesses manage, resolve, and track customer queries with efficiency and transparency. Whether you’re handling support tickets, chat queries, or email threads, our system ensures faster resolution and improved satisfaction through automation and team collaboration.
Key Features
Multi-Channel Ticketing
Manage support tickets from email, web forms, chat, and phone — all in one place.
Auto Assignment
Automatically assign tickets to available agents based on priority, category, or load.
SLA & Escalation Rules
Set response time SLAs and auto-escalate overdue tickets for faster resolution.
Customer Portal
Offer a branded portal for customers to track ticket status and submit new requests.
Internal Notes & Collaboration
Let your team communicate within tickets, share files, and update progress seamlessly.
Reports & Analytics
Get insights on ticket volume, agent performance, first response times, and more.
Manual vs Mena Tech Support System
| Manual Support | Mena Tech Support Software |
|---|---|
| Scattered emails and messages | Unified ticketing across channels |
| Missed follow-ups and slow responses | Auto reminders, SLAs & escalations |
| No customer visibility or status updates | Customer self-service portal |
| No reporting or audit trail | Detailed reporting and ticket history |